Frequently-Asked Questions

A Fresh Makeover is a complete transformation that includes skincare prep, full-face makeup, and hairstyling, with each session taking approximately 2.5hours. In contrast, a Touch-Up & Style-Change is a quick refresh involving minor adjustments like reapplying lipstick, fixing foundation and restyling hair. Touch-up & Style Change is meant for maintenance so each session lasts between 30-45mins.

If your wedding is a half-day event, with morning ceremony followed by lunch reception, it is recommended to have an additional touch-up & style change. For a full-day event with an evening banquet, a fresh makeover is recommended as your make-up would have oxidized by then. ​

Yes, of course! If your schedule allows, we recommend a change of hairstyle to match your second outfit. A different hairstyle can refresh the overall look and draw attention to a new outfit, especially when paired with an outfit change. Do note that any additional touch-up & style change should be done within 3 hours from the fresh makeup. Beyond that, it will be considered as a fresh makeover session.

No, your Artist will leave once your morning makeover is completed. However, we are happy to accommodate if you require your Artist to stay on for assistance with touch-ups throughout the day. Please refer to our stand-by/follow-through rates here.

Gown wearing is not part of the makeover service but we would be happy to lend a hand if time permits. Otherwise, please have one of your bridesmaids or family members on standby to assist you into your wedding gown.

Yes, absolutely! Some of our brides are accustomed to the look of lash extensions, so if you're comfortable with it, feel free to proceed. However, if you require eyelid adjustments (e.g., monolid to double eyelid), please avoid getting lash extensions or remove any existing ones before the makeover, as they may interfere with the adjustment process. Our Artist will not be responsible for any additional time required if the adjustment takes longer than expected.

Yes, our Artists have their personal collection of hair accessories which you can request to view during your trial. A refundable security deposit of $60, paid directly to your Artist is required for any loan of accessories. All loaned accessories must be returned either personally, by courier or registered mail within 14 calendar days from your wedding date, otherwise a late fee of $5/day will be charged. Your deposit will be refunded once we receive our accessories in good condition.

On such a special day, of course! Groom makeovers are becoming increasingly popular because, just like brides, grooms deserve to look and feel their best on their big day! It’s all about looking camera-ready without looking overly made up!

Groom's makeover includes hydrating skin prep, light foundation, concealer, eyebrow grooming, lip colour, and a basic hairstyling.

All confirmed bridal makeover booking comes with the following complimentary service - hydrating skin preparation, eyebrow trimming, eyelid adjustments, false lashes (unlimited), rental of hair accessories, pinning of veil (on actual day if time allows), and a personalised touch-up kit.

The following points may help you decide better: Duration of your shoot Local pre-wedding shoots usually last between 2-3 hours. As there isn't enough time for a style change, we recommend just one look for the shoot. ​​​ The number of outfits If you're going for 2 or 3 outfits for the shoot with no time constraint, we recommend 2 -3 looks to match your outfits (e.g 1 gown + 1 casual wear (2 looks)/2 gowns + 1 casual wear (3 looks))

If you've booked a package with more than 1 look, we will follow you during your shoot until your final look is done. Thereafter, we will leave from the location. However, we are happy to accommodate if you require us to stay on for assistance with touch-ups. Please refer to our stand-by/follow-through rates here.

Sure! Some of our brides are accustomed to the look of lash extensions, so if you're comfortable with it, feel free to proceed. However, if you require eyelid adjustments (e.g., monolid to double eyelid), please avoid getting lash extensions or remove any existing ones before the makeover, as they may interfere with the adjustment process. Our Artist will not be responsible for any additional time required if the adjustment takes longer than expected.

Our bridal trial is optional, but you are highly encouraged to schedule one with our Artist, especially if you plan to have multiple looks on your wedding day. It allows you to collaborate with our Artist, discuss your preferences, and make any necessary adjustments based on your booking. Most importantly, this session serves as a valuable opportunity to preview your wedding looks.

Trials are ideally held 3-6 weeks before your wedding day. After confirmation of your booking, your Artist will prompt you to provide a few dates so that they can match them based on their availability.

Yes, absolutely! We see the relationship between a makeup artist and her bride as a blend of trust, communication, and teamwork so we hope you'll feel completely at ease and comfortable with your chosen Artist.

We don't recommend using your bridal trial makeovers for pre-wedding shoot as it is common to try different looks on each side of your face during trial. Furthermore, your hairstyle will be removed at the end of the bridal trial session. They are intended solely for previewing and finalizing your wedding day look.

The night before: - Send your Artist samples of your preferred hair and makeup inspo for her reference. This will help her understand your preference. Please wash and blow dry your hair especially the root area. Avoid using conditioner or any hair products. If you must wash your hair on the day of trial, please repeat the above process. Apply a moisturizing facial mask the night before to keep your skin hydrated. On the day of trial: - Please be on time for your scheduled trial. If you think you are going to be late for >20mins, kindly reschedule your trial to another date & time, subject to Artist's availability. Please come without any makeup. If you need to wear makeup before the session, kindly ensure you bring along your makeup removal and facial cleanser. We encourage you to wear a white dress or blouse for better visualization of your wedding gown. Please wear your contact lenses prior to your trial (if required).

Yes, we do! When booking with your bridal makeover package, you can choose to add on this service for your bridal party. ​We recommend that they have their makeovers done by one of our Artist (subject to their availability) or you may choose to have your bridal Artist do it after your bridal makeover is completed. Each session takes approximately 1.5 hours.

All bridal party makeover booking includes 1 makeup and 1 basic hairstyling, hydrating skin preparation, eyebrow trimming, eyelid adjustments (upon request), and complimentary false lashes.

We usually recommend 1 Artist to 2 bridal party, with a 3-hour timeline (1.5hrs/pax). Based on the size of your bridal party, location, and your schedule, we will recommend accordingly and share all possible charges for an additional Artist if required.

All our false lashes are complimentary and included in their standard bridal party inclusion. We seek your kind understanding that there is no price reduction if they choose to do away with the false lashes.

Gown wearing is not part of the makeover service but we would be happy to lend a hand if time permits. However, a gentle reminder not to ask the Artist while she is in the midst of providing makeover for another bridal party. This will disrupt her workflow and may in turn, affect the makeover duration.

For all bridal makeovers, we accept bookings for up to 18-months in advance. For all bridal party makeovers, slots for our Principal Artist will only be available for booking 2-months before the event date. Bookings for our Lead & Senior Artist are available for up to 12-months in advance. To help us with your query, kindly provide us with your event date, the type of services required (e.g. pre-wedding/actual day wedding/bridal party), and your ready time. We will get back to you soonest with our availability!

Once you've decided to proceed with booking: We will send you an invoice with details of your selected package, amount, date and time of service, venue, and payment method. You will be asked to make a 50% deposit within 3 days to secure our Artist's time. For any booking made within 14 days of the event date, full payment is required at time of booking. As proof of payment, we recommend you screenshot your deposit payment and send it to us via text or email as a precaution. Do note that your date is only secured when we have received your deposit. Our Artist will reach out to you 8-12 weeks prior to your event date for consultation or bridal trial.

The final payment (remaining 50% balance) should be made latest by 1 day before your event day. Please screenshot your final payment and send it to us via email or text.

Deposit is strictly non-refundable as we may have turned away potential clients just for you. As such, we seek your understanding that all cancellations will result in the forfeiture of the deposit. However, we would be happy to do a one-time rescheduling of the service date, subject to our Artists' availability.

We highly recommend you book a trial with us to align your expectations with our Artists. To protect our company against possible exploitation, we will require the unsatisfied client to have the makeup removed for a goodwill refund of their deposit. The request to remove must be made during the service session for the refund to be valid.

All possible charges based on the services you require will be shared with you during the enquiry process. The only surcharge that you might incur are the 'Early Morning Surcharge' and 'Transportation' cost for your Artist(s). For more details, please refer to our additional fees here.